Refund policy
Money-back guarantee, and don't worry about shipping the products back to us! If you are not happy about your order, keep the products and we will be happy to process the refund for you depending on the issue.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, please email us at orders@snbiomedical.com with the following information:
- Name
- Phone number
- Email address
- Order number
- Proof of purchase
Once we receive your refund request and reviewed the case you will be notified if the refund was approved or not. If you are approved, then your refund will be processed on your original payment method, within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at orders@snbiomedical.com.
Late or Missing Refunds
If your refund has been approved but you haven’t received a refund yet, complete the following steps. First, check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@snbiomedical.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards